Returns - Exchanges

Returning Order for Exchange:

If you ordered the wrong size and need to change your band:

1 - Email us at support@infinitypro.com to tell us about your problem. 

2 - Send the order back in it's original condition to:

Infinity Pro

172 Southfield Avenue

Paignton

TQ3 1JX

UK

3 - Include a note with your Name, Address, Email address and short message to tell us the problem and what to do with the returned band.

4 - Include a £1 coin to cover our return postage costs to you. 

5 - Upon receipt of the band we will dispatch your new one.


Returning if product is faulty:

If you have a problem with your product then we will happily replace it for you as long as it's still within our free 120 day warranty! 

Just follow these instructions:

1 - Email us at support@infinitypro.com to tell us about your problem

2 - In this email please include:

• A PHOTO of the broken product

• Your name and address

• Size and colour of the replacement required

• Proof of purchase (email receipt, date of purchase, name purchased under etc.)

3 - Once we get the above sent to us we will send out a replacement for you.


Returning Order for Refund:

1 - Email us at support@infinitypro.com to tell us about your problem. 

2 - Send the order back in it's original condition to:

Infinity Pro

172 Southfield Avenue

Paignton

TQ3 1JX

UK

3 - Include a note with your Name, Address, Email address and short message to tell us the problem.

4 - Upon receipt of the band we will issue your refund.