Returns - Exchanges

EXTENDED CHRISTMAS RETURNS 

Any order bought between now and Christmas will be entitled to an extended 60 day returns window.

Basically giving you or your present receiver 'til the end of January 2019 to try the bracelet and see if it works for you/them.

Merry Christmas! 

Returning Order for Exchange:

If you ordered the wrong size and need to change your band:

1 - Email us at help@infinitypro.com to tell us about your problem. 

2 - Send the order back in it's original condition to:

Infinity Pro

PO BOX 456

Paignton

TQ49DU

UK

3 - Include a note with your Name, Address, Email address and short message to tell us the problem and what to do with the returned band.

4 - Include a £1 coin to cover our return postage costs to you. 

5 - Upon receipt of the band we will dispatch your new one.


Returning if product is faulty:

If you have a problem with your product then we will happily replace it for you as long as it's still within our free 120 day warranty! 

Just follow these instructions:

1 - Email us at help@infinitypro.com to tell us about your problem

2 - In this email please include:

• A PHOTO of the broken product

• Your name and address

• Size and colour of the replacement required

• Proof of purchase (email receipt, date of purchase, name purchased under etc.)

3 - Once we get the above sent to us we will send out a replacement for you.


Returning Order for Refund:

1 - Email us at help@infinitypro.com to tell us about your problem. 

2 - Send the order back to:

Infinity Pro

PO BOX 456

Paignton

TQ49DU

UK

3 - Include a note with your Name, Address, Email address and short message to tell us the problem.

4 - Upon receipt of the band we will issue your refund.